Partnering Health Group (PHL) is a leading provider of integrated urgent healthcare services. We are committed to delivering exceptional care to our patients, and we’re looking for a compassionate and dedicated Patient Navigator to join our team at the Lymington Urgent Treatment Centre.
Hours : Part-time, 24.5 hrs per week
Your Role:
As a Patient Navigator, you will be the first point of contact for our patients, playing a crucial role in ensuring they receive the highest standard of care. Your responsibilities will include:
- Welcoming and registering patients upon arrival.
- Managing patient appointments efficiently.
- Answering telephone inquiries promptly and professionally, while maintaining confidentiality.
- Keeping the reception area tidy and ensuring all areas are safe.
- Managing stationery stocks and other administrative tasks as needed.
What We’re Looking For:
We need someone who is reliable, friendly, and flexible, with a genuine passion for helping others. The ideal candidate will have:
- Relevant experience in reception, customer service, or administration.
- Confidence, multitasking skills, and the ability to work independently without supervision.
- Sensitivity and empathy when dealing with people from different backgrounds.
- Excellent communication skills and the ability to convey information with empathy.
- Proficiency in Microsoft Office or other databases.
- Experience with Adastra and EMIS is desirable but not essential.
Why Join PHL Group?
At PHL Group, we are committed to supporting our employees’ career growth within the dynamic and fast-paced private healthcare industry. We pride ourselves on being one of the fastest-growing and most trusted healthcare organisations. Our commitment to our values has been recognised by the Ministry of Defence, awarding us a bronze recognition for our work with service leavers and the Armed Forces Corporate Covenant.
Apply Now!
This vacancy will remain open until filled, with interviews taking place throughout the period. We encourage you to apply early to avoid disappointment.
Benefits
- Bike2Work Scheme. Save up to 42% on bikes & equipment
- DSE Eye Tests and Spectacles. Up to £25 for eye tests, £50 for spectacles
- Employee Assistance Program – 24 hour helpline. 24/7 support for counselling, legal, medical & more
- Employee Recognition. ‘Extra Mile’ Awards
- Family Friendly Policy. Support for maternity, paternity, adoption & fertility leave
- Long Service Award. Celebrating 5 & 10 years of service
- Menopause Support. HRT subscription covered & Menopause Pledge
- NHS Discount – Blue Light Card. Staff are eligible for the Blue Light Card which offers a range of official discounts
- Paid Sick Pay. 10 days per year
- Professional Development. Training, courses & team-building opportunities
- Workplace Savings and Low Interest Loans. Payroll savings & low-interest loans
As part of our ongoing commitment to support the Armed Forces community, PHL Group has been awarded the Defence Employers Recognition Scheme Silver Award and Veteran Aware accreditation. These prestigious accolades highlight our unwavering dedication to supporting ex-military personnel, recognising the value that serving personnel, both regular and reservists, veterans and military families contribute to our business and our country.
