Last week, Ross Brand, CEO of PHL Group, along with Lymington Clinical Manager Simon Corrall, had the privilege to share insights with BBC South Today about the exceptional care patients receive when visiting an Urgent Treatment Centre (UTC).
In a candid conversation with BBC South Today, Brand and Corrall emphasised the critical importance of ensuring patients receive prompt and effective care, leading to accelerated recovery times. Understanding where to seek appropriate care stands as a pivotal factor in healthcare, and Urgent Treatment Centres across the nation serve as pillars in offering medical assistance for non-life-threatening emergencies. These facilities can efficiently diagnose and address a multitude of common ailments, keeping the pressure away from Emergency Departments.
Highlighting the success story within PHL Group’s Lymington UTC, managed by Mandy Hawkins, the Lymington UTC saw a significant number of patients in December, an increase on the same period last year.
- 2540 patients treated
- 99% discharged within 4 hours
- 98.4% triaged within 15 minutes
- 100% of 111 appointments seen within 30 minutes
The outstanding performance of Lymington UTC underscores its commitment to delivering timely and efficient care, ensuring patients swiftly receive the attention they require.
Speaking on the BBC South Today platform, Brand and Corrall discussed the pivotal role played by UTCs in alleviating the pressure on Emergency Departments while maintaining high-quality healthcare services for non-emergency medical needs.
The conversation shed light on the dedication and proficiency exhibited of the staff at Lymington UTC and reiterated PHL Group’s overarching commitment to uphold exemplary standards of patient care and service delivery.
For more insights into the conversation and further details on the exemplary performance of PHL Group’s Lymington UTC, follow our social media channels.
