PHL has contact with, or treats in some form, well over 20,000 patients per month. We aim to continually provide a high quality service that delivers excellent care to our patients.
Although we are proud of the service we provide, we recognise that problems do sometimes arise. Your feedback – whether positive or negative – will therefore help us to make changes to improve the care our patients receive. We have a dedicated Head of Patient Safety who is responsible for handling comments, suggestions as well as resolving complaints about our service.
We are also very keen to hear when you have had a particularly good experience with our service – these comments are fed back to the team and also help us to consider service improvement ideas.
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Resources for children and young people
Our contact centre delivers a Paediatric Clinical Assessment Service, which runs between 10:00 and 22:00, 7 days a week and is led by the clinical…
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Resources for adults
Explore our list of webpage links for adults, covering common illnesses and health problems. Whether you’re seeking information on managing acute conditions, understanding symptoms, or…
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Review Our Service
The are a number of ways you can leave feedback about your experience of our services. 1. To the Care Quality Commission (CQC) Use the…
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Make a Complaint
If you are unhappy with the care either you or a relative has received and therefore wish to make a formal complaint, the following process…
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You Said….We Did!
Hampshire Doctors On call Service Patient Experience Feedback Report. You Said “Everybody I spoke to were professional and thorough. I cannot fault the service I…
