If you are unhappy with the care either you or a relative has received and therefore wish to make a formal complaint, the following process will apply:
All complaints – verbal or written – will be recorded and acknowledged in writing within three working days.
We will respond with an investigation of the situation within 15 working days after a thorough investigation has taken place. This will highlight what happened, why it happened and what actions will be implemented to prevent a reoccurrence.
If the outcome of the investigation is not to your satisfaction, we may invite you to a meeting to discuss the issue further, as well as advise you on how to take further action if you feel this is necessary.
