Hampshire Doctors On call Service
Patient Experience Feedback Report.
You Said
“Everybody I spoke to were professional and thorough. I cannot fault the service I received and therefore unable to offer improvement suggestions”.
We Said
Thank you for taking the time to give us your positive feedback.
You Said
“The out of hours male doctor listened to my concerns and advised me of his opinion compassionately. I was called within the hour of my telephone call.
You Said
“They told me the doctor would call back within the hour, they did so that was a big relief for me.
We Said
Thank you for taking the time to give us your positive feedback.
You Said
“Your team member called me twice to make sure I was OK and didn’t need medical assistance immediately. Very reassuring”.
We Said
Thank you for taking the time to give us your positive feedback
You Said
“It was a Sunday and probably very busy, but it was 4 hours after my first call before the doctor called me back.
We Said
We are sorry for any delays in being able to contact you and we apologise for any additional discomfort this delay may have caused you to experience. At HDOCS we analyse, on a daily basis, when cases have been referred to us and the length of time it takes our clinicians to make contact with our patients. There is a direct relationship between the number of patients who are referred to us at a given time and the time it takes for us to contact all of our patients.
At HDOCS we have a team who forecast when the busy times are going to be, and the rota team are responsible for ensuring that staff are placed on the rota to meet the forecasted requirements. However, there are times when the number of patients referred into HDOCS exceeds our predicted volumes.
You Said
“Receptionist and doctor were very kind, helpful and polite”.
We Said
Thank you for taking the time to give us your positive feedback which we share with our receptionist and doctor.
You Said
“It all seamed quite efficient and we didn’t have to wait long for the doctor’s visit”.
We Said
Thank you for taking the time to let us have your feedback
You Said
“It would be helpful to have a sign directing you to the main entrance at the side”.
We Did
We have placed an order for an additional sign to be placed at the front of the Cowplain building.
