PHL Group provide custody healthcare services to Police Custody suites across Hampshire, Isle of Wight, City of London, the States of Guernsey , North Yorkshire, West Mercia, Warwickshire, Cleveland and Durham. The service provides healthcare to detained persons and supports criminal proceedings.
PHL Group launched the custody healthcare service in January 2019, providing services to Hampshire Police. Our qualified healthcare professionals, including registered nurses, paramedics and forensic medical examiners, offer services in the custody suites of the assigned police force.
Each local team works closely with local partner agencies, such as substance misuse, mental health, and liaison and diversion teams, to offer a non-judgemental and patient-focused approach, considering each detained person’s immediate healthcare requirement, any long-term conditions and co-morbidities together with their ongoing social and health needs.
Our values are embedded throughout PHL Group’s custody healthcare service, ensuring that we offer a caring and respectful service to all patients and partners but ensure we are accountable and work as part of the wider professional team that support these patients.
Training
PHL Group works with Hampshire Police to deliver detention officer training. New detention officers complete a day at a satellite custody suite where they practice cell checks, booking in detainees and other daily tasks.
Widening Horizons
PHL Group have worked in partnership with the Universities of Portsmouth, Southampton and the Open University to offer three-week placements to final year student nurses.
Medical Photography
PHL Group are proud to be the first provider to offer medical photography in custody. Medical photographs are more accurate than line drawings, making interpretation of injuries easier.
24/7 Contact Centre
All call handling is undertaken by the PHL team based at our contact centre in Whiteley, Hampshire, with 24/7 service management oversight and resilience provided through other urgent care and social care call handling teams.
PHL Group Team of the Year Custody Healthcare 2022
“Since the commencement of the contract in 2019, I have been very impressed with PHL’s flexibility and willingness to continually improve the service delivery of the contract.
They have worked really hard, in collaboration with us, to ensure that they consistently meet their KPIs and adhere to any new national guidance as and when it’s introduced.
Over the last 3 years, they have worked hard day to day to provide a quality and timely service”Lisa Long
Hampshire Constabulary, Acting Custody Compliance, Partnerships & Improvements Manager,
“Guernsey Law Enforcement, consisting of both Guernsey Police and Guernsey Customs, had to find a new custody healthcare provider in a timely way. Our procurement process chose PHL Group to deliver the service. A positive working relationship quickly developed, and a delivery plan was agreed and followed through at pace. The new service was formally launched in January 2024. The feedback from both service users and key stakeholders is positive, in that the service is highly professional, key contractual requirements are being fulfilled and there is an on-going positive engagement between PHL and their staff. PHL really did invest in the project, and we are now benefiting form the new service approach in this challenging area of law enforcement work.”
Ruari Hardy
Head of Law Enforcement, Balliwick of Guernsey Law Enforcement
“PHL were so engaging and flexible during the implementation stage that made the transition run smoothly. We continue to maintain a great relationship with PHL thanks to them being committed to providing a good service and again continue to be engaging. The on site team of HCP’s work well with out custody staff and have been able to add real value in supporting new initiatives. This has had great support from PHL management, such as our Veteran’s support programme. I look forward to our working relationship continuing in the future.”
James Green
Inspector Custody Manager City of London
“I can quite honestly say that in combination with great support from PHL Group, excellent work/life balance and a wonderful custody team at Guernsey Police, this is without a doubt the best role in my 20+ year career!”
Guernsey HCP
What we offer
PHL Group support local Police custody suites with our dedicated mobilisation team, with a Project Manager leading all mobilisations.
Our centralised HR and supply teams ensure a smooth transition to PHL Group providing custody healthcare within Police custody suites.
Trusted Experts
PHL’s Custody Management team have over 15 years’ experience working with Police services. They have worked with several providers and are experienced with TUPE transfers and how to build a first-class custody service.
Guaranteed Resource
PHL will TUPE existing team members across to the PHL service and swiftly recruit to ensure 100% rota fill from day one. PHL have a dedicated recruitment team and work with PHL Pro, an internal recruitment consultant service, who will be able to assist in ensuring targets are met. PHL operate several custody services, ensuring that any initial shortfalls in staffing can be supported across the organisation
Innovative Solutions
PHL keep up to date with industry developments and lead in key areas such as medical photography of injuries at each of our suites. PHL are eager to use technology to assist team members deliver the best possible level of service, using software like the GoodSAM app, enabling patients to share live video from their phones, as and where required.
Want to find out more?
Police custody suites benefit from wider integration with PHL Group’s local urgent care services which has been hugely beneficial to both the custody healthcare and urgent care clinical teams who have joint clinical professional development opportunities.
We have a history of rapid mobilisation which is on time and on budget. If you are looking for a custody healthcare provider, we would love to talk with you!
Contact Us
Email: Marketing@phlgroup.co.uk
Phone: 0333 321 0942
