At PHL Group, we recognise that patient feedback is essential for continually improving our services and ensuring the highest standard of care. In our ongoing effort to meet patient needs effectively, we’ve partnered with Working Feedback Healthcare, a powerful tool specifically designed for healthcare organisations to gather and analyse patient reviews seamlessly and efficiently, allowing us to act on the feedback provided. This partnership enables us to capture views from patients who use our Lymington Urgent Treatment Centre (UTC), to drive improvement, build trust and demonstrate our commitment to excellence.
Why Working Feedback Healthcare?
Working Feedback Healthcare is more than just a review collection tool; it’s a comprehensive solution for healthcare providers like PHL Group who are serious about using feedback to improve care and boost online visibility. Through Working Feedback Healthcare, we can collect reviews via SMS, email and even QR codes, making it easy and convenient for patients to share their experiences.
A Commitment to Quality and Transparency
The Lymington UTC has amassed over 3,500 reviews in just two years. We proudly display these reviews on the UTC website to give prospective patients genuine insights into our service quality. This transparency reassures patients that, when they choose PHL Group, they’re choosing a trusted healthcare provider known for delivering safe and compassionate care.
Building Trust and Driving Improvement
At PHL Group, collecting patient feedback isn’t just about building online credibility – it’s about learning directly from our patients to evolve and enhance our services. Working Feedback Healthcare has enabled us to go beyond simply gathering reviews; it’s provided us with the insights needed to shape a patient-centred approach to care.
With Working Feedback Healthcare, we’re able to see beyond the numbers and delve into the experiences of the people we serve. By acting on feedback, we’re continuously evolving to meet patient needs and setting a standard in healthcare that inspires confidence and trust.
PHL Group is proud to partner with Working Feedback Healthcare as we strive to offer outstanding care our patients can rely on.
Working Feedback- click here.
