We are delighted to announce that PHL have been awarded the contract to delivery Custody Healthcare Service for the City of London from 1st April.
We look forward to welcoming the new employees who will be joining PHL and thank our incredible bid team who demonstrated PHL’s excellence and experience in running a Custody Healthcare Service which enabled us to win the contract from the incumbent provider.
Thanks to our outstanding Custody team: Dave Tremlett- Lead Custody Nurse, Sean Jenkins – Custody Contract Manager and Dr Will Anderson – Forensic Clinical Lead.
PHL launched a custody healthcare service in January 2019 working as a service provider to Hampshire Police offering direct healthcare services to detained persons in one of the 4 custody centres in Hampshire.
The service model involves suitably qualified healthcare professionals (including registered nurses, paramedics and forensic medical examiners) offering services in each of the custody suites for the assigned police force. The local teams work closely with local partner agencies such as substance misuse, mental health and liaison and diversion teams to offer a non-judgemental, patient focused approach which considers their immediate healthcare requirement, long term conditions and co-morbidities and the patients ongoing social and health needs.
All call handling is undertaken by the PHL team based at our call centre in Whiteley, Hampshire, with 24/7 service management oversight and resilience provided through other urgent care and social care call handling teams.
PHL’s values are embedded throughout the service, ensuring that we offer a caring and respectful service to all patients and partners but ensure we are accountable and work as part of the wider professional team that support these patients.
The Custody Service benefits from wider integration with PHL’s local urgent care services which has been hugely beneficial to both the custody healthcare and urgent care clinical teams who have joint clinical professional development opportunities.
